At Guilgui Luxe Décor, we strive to provide our customers with high-quality home decor products and exceptional service. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy.
Returns
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Eligibility for Returns:
- Items must be returned within 30 days of receipt.
- Items must be unused, in their original condition, and in the original packaging.
- Proof of purchase is required for all returns.
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Non-returnable Items:
- Gift cards
- Custom or personalized items
- Final sale or clearance items
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Return Process:
- Contact our Customer Service team at info@guilguiluxedecor.com to initiate a return. Please include your order number and the reason for your return.
- Our team will provide you with a return authorization number and instructions on how to send your item back to us.
- Pack the item securely in the original packaging and include the return authorization number inside the package.
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Return Shipping:
- Customers are responsible for return shipping costs unless the item is damaged or defective.
- We recommend using a trackable shipping method, as we are not responsible for items lost in transit.
Refunds
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Processing Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-7 business days.
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Partial Refunds:
- Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery may also be subject to a partial refund.
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Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at info@guilguiluxedecor.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our Customer Service team at info@guilguiluxedecor.com for assistance.
Contact Us
If you have any questions about our return and refund policy, please contact us at:
Guilgui Luxe Décor
info@guilguiluxedecor.com
